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It depends on the installation technology, unloading/storage infrastructure, environmental requirements, and total cost (raw material + logistics + handling). We usually start with a short technical survey and then match the product and delivery model accordingly.
Yes. We select the fraction/format and delivery method according to the boiler/feeder type, unloading requirements, and installation operating rhythm to reduce downtime and operating costs.
Standard: 0–10, 0–12, 0–25, 0–50 mm, as well as dedicated fractions made to order (subject to agreement on tolerance and volume).
The fraction affects fuel feeding, combustion stability, and the risk of blockages. We select it based on the boiler/feeder type, grain size requirements, and the unloading and storage method.
Yes, after agreeing on the grain size range, tolerance, volume, and material availability. Final parameters are confirmed in the batch documentation.
For each batch, we confirm key quality parameters (e.g. calorific value, moisture, ash, sulfur, and grain size/fraction — depending on the product). Final values are always stated in the protocol for the specific batch.
Yes — which is why we work based on batches and quality protocols. Variability results from the nature of the raw material, and we maintain repeatability through source control, fraction control, and preparation process control.
The sampling methodology and testing scope are agreed in advance (especially for audited projects). If needed, we use external testing and referee samples.
We select the appropriate means of transport and protection standard according to the fraction and unloading method. We control tightness/covering, unit cleanliness, dwell time, and yard procedures.
We launch an investigation procedure: document verification, sampling according to the agreed methodology, analysis of results, and a decision on next steps (correction/settlement/replacement).
Depending on the product: bulk, FIBC, 15/20/25 kg bags, as well as in an intermodal model (port/terminal → rail → road). The form is selected according to the recipient’s infrastructure and operating cost.
We combine port entry, the rail section, and road delivery to the installation. The key factors are terminal windows, pre-notifications, and a complete set of documents prepared before unloading.
Not always. Rail usually wins for large volumes and repetitive routes, while road may be better for short distances, narrow delivery windows, or emergency deliveries.
JIT (Just-in-Time) is delivery aligned with the installation schedule, reducing inventory and storage risk. It works best with agreed delivery windows and efficient unloading.
Yes, if the recipient provides a slot/window and we have a confirmed unloading plan. With narrow windows, pre-notification and route buffer are essential.
They depend on the delivery form (bulk/FIBC/bags) and fraction. Before the start, we agree on the unloading method, equipment availability (ramp/forklifts/tipper), HSE rules, and storage conditions.
Yes — subject to raw material and logistics slot availability. For critical deliveries, we activate priority mode and operational escalation.
Depending on the route: transport documents (e.g. CMR), commercial documents, batch identification (LOT), and the quality protocol. After unloading, we provide confirmation (POD).
Each batch has an identifier (LOT) and a document package. Upon request, we provide the full delivery path and quality/origin documentation.
We normally provide the POD as soon as possible after unloading, and the full document package according to the agreed process (depending on the route and recipient requirements).
In the “Downloads” section for the specific product or in the Knowledge Base. If something is missing — contact us and we will send the latest package.
MOQ depends on the product and delivery form (bulk/FIBC/bags/rail). Most often, we start with full-truckload deliveries or volumes “per stock/batch” in rail transport.
All we need is: product/fraction, volume, delivery form, delivery location, preferred dates/windows, and quality requirements/certificates. Based on this, we select the logistics and prepare the offer.
Yes, for recurring cooperation. We agree on the delivery rhythm, unloading windows, and KPIs, which improves timeliness and stabilizes operating cost.
Depending on the market and recipient, relevant items may include ENplus®, KZR INiG, and compliance requirements such as RED III / EUDR-ready. The scope of documents is agreed for the specific project.
Yes. We define the required document package, traceability scope, and reporting standard, and then manage deliveries in line with the agreed framework.
You submit an offer via the form (product + documents), go through verification and a technical interview, then audit/trial/testing. After qualification, we agree on the schedule, slots, KPIs, and settlement terms.
Yes — depending on the product and the end market. The audit covers, among other things, the quality process, storage, loading, and traceability.
Usually 1–3 test batches: verification of parameters, documents, safeguards, and operational quality (timeliness, completeness, complaints).
In practice, these terms are often used interchangeably, but the key point is to compare fuels on the same basis and for the same batch. That is why we always rely on the quality protocol for the specific delivery.
Higher moisture makes start-up more difficult and reduces effective energy yield, and it may also increase fluctuations in installation operation. That is why we confirm moisture for each batch and select the logistics/protection form to limit moisture ingress.
Ash is the residue left after combustion. Usually, the lower it is, the less cleaning and waste handling is required, which simplifies operation and reduces service costs.
Check: (1) batch identifier (LOT), (2) calorific value, (3) moisture, (4) ash, (5) sulfur, (6) grain size/fraction. These parameters most often determine installation performance and compliance with contract requirements.
Yes. A fraction that is too fine or too inconsistent may reduce feedability and increase the risk of blockages (depending on the feeder type). That is why we select the fraction according to the technology and confirm grain size for each batch.
Most often required are: adequate maneuvering space, efficient gate/pre-notification organization, unloading conditions (e.g. tipper/hopper), and a safe work zone compliant with HSE. Requirements are agreed before the start.
Bulk usually provides the lowest “per ton” cost if the infrastructure is ready. FIBC is a good compromise if you want easier storage and batch control. Bags work well in distribution and wherever ease of handling or sales requirements matter.
The basics are protection against moisture, maintaining batch order (LOT), proper rotation (FIFO), and minimizing foreign contamination. For bags/FIBC, a dry base and protection from precipitation are important.
A slot is a time window for unloading at the recipient’s site or terminal. Lack of a slot or delays increase the risk of downtime (additional costs) and disruption to the schedule of subsequent deliveries.
Yes — as standard, we prepare the document package and make it available according to the agreed arrangements, so that the installation can accept the delivery without procedural delays.